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Posts:
1,325
Registered:
2/12/08
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(9 of 9)
Re: Ordered Yesterday.....customer service?
Sep 29, 2010 9:04 PM
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> I spoke with to may people already and get a
> different story each time. I replied to your message
> and as of right now I still haven't received the
> seperate $29 coffee order I placed the same day as my
> coffee maker. It has also been removed from the
> website so I can't even look there to see what the
> shipping status is.
Just be patient - I know it's hard since you've been waiting for so long already. But, the forums are the community for members, not an extension of the Customer Service department, so it can take us a little bit of time to get the information requested.
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Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
5
Registered:
9/18/10
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(8 of 9)
Re: Ordered Yesterday.....customer service?
Sep 28, 2010 6:01 PM
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I spoke with to may people already and get a different story each time. I replied to your message and as of right now I still haven't received the seperate $29 coffee order I placed the same day as my coffee maker. It has also been removed from the website so I can't even look there to see what the shipping status is.
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Bosch T-65
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Posts:
1,325
Registered:
2/12/08
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(7 of 9)
Re: Ordered Yesterday.....customer service?
Sep 27, 2010 9:38 PM
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> I've been ordering from this website for 3 years and
> I have never had a problem. When I had to call
> customer service (rarely) they have been helpful
Thanks for the good news! It's nice to hear from the customers that don't run into any problems too. :D
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Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
1
Registered:
1/4/08
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(6 of 9)
Re: Ordered Yesterday.....customer service?
Sep 26, 2010 5:06 PM
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I've been ordering from this website for 3 years and I have never had a problem. When I had to call customer service (rarely) they have been helpful
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SULCH
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Posts:
1,390
From:
Over yonder
Registered:
11/9/07
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(5 of 9)
Re: Ordered Yesterday.....customer service?
Sep 25, 2010 5:03 PM
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> This has now gotten to the point where I feel I may
> not ever see an order and just got scammed out of my
> money.
>
> I emailed Tassimo Friday last week and the told me
> the order was on hold because of a backorder. I
> called them later that day and they tell me the item
> was shipped and I will receive a tracking numbers
> shortly.
> I wait till today, Tuesday, and send another email
> requesting the tracking number. They reply and tell
> me again that the item hasn't shipped for the same
> reason they told me last week. I call them and first
> the heavy accented person tells me the item hasn't
> shipped so I asked her why another rep told me it did
> ship last week. She places me on hold and then comes
> back to say upon checking further it did ship and I
> will receive a shipping email within 24-48 hours of
> the shipment.
> I advised her it's been more than 48 hours since I
> was told it shipped the first time so can I please
> have my tracking number?
> She says she doesn't have that information so I
> advised her to let me speak with someone who is
> actually connected to this company because I will not
> be accepting this order so the unopened box will be
> coming back to you, if I should ever receive it.
>
> I fully believe there is no Tassimo company and that
> it's just a concept that is outsourced out to other
> brands, like Bosch. They have a website and a
> customer service line that is probably out sourced to
> Pakistan.
>
> I highly recommend and warn everyone to not order
> from this company and if you have to have their
> product to buy it from a physical store. I would
> also get whatever little extended warranty the store
> has because if this company can't even handle a
> customers original order how do you think they will
> handle a return or warranty issue when the bill is on
> them.
>
> In short...
>
> STAY AWAY FROM THIS WEBSITE!!
>
> PS, I just searched the website and found the owning
> company is Kraft foods holding copany. They will be
> who I contact next.
leesrt, please check your private messages by clicking on the My Content tab near the top of this page. We would like to make sure you speak to someone about your experience.
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~~~~~~~~
Decaf what?
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Posts:
230
From:
NYS
Registered:
8/18/08
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(4 of 9)
Re: Ordered Yesterday.....customer service?
Sep 24, 2010 4:59 AM
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You have got to be totally frustrated. And you are absolutely right in feeling so. There's a wonderful reassurance in getting an email for order confirmation and subsequent ones letting customers know the status of their order -- from processing to shipping including tracking numbers. That's the way all of the online businesses I've used deal with orders. Your order may still turn out alright, but the not knowing in the interim should not happen as well. Its just not good business sense. Its been said a new purchasing website, cart, etc should be implemented since I've been on this board so customers can be made aware something is out of stock, and have the choice to remove that item and receive the rest of the order. Those changes should be viewable online with corrected orders so the page can be printed out for our own records. That's customer respect and good business sense ; ) Again, to know what the status of their order is. One thing, I want you to be aware of is, this is not Bosch's fault. Bosch made the machine and did a great job, but the Tassimo direct is not Bosch. I really believe the Direct is Gevalia. However, this does reflect on Bosch and I really think if enough people contacted Bosch maybe some changes would happen. Bosch has always maintained a reputation for quality. Hopefully, your order will come through intact.
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Posts:
5
Registered:
9/18/10
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(3 of 9)
Re: Ordered Yesterday.....customer service?
Sep 21, 2010 10:28 AM
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This has now gotten to the point where I feel I may not ever see an order and just got scammed out of my money.
I emailed Tassimo Friday last week and the told me the order was on hold because of a backorder. I called them later that day and they tell me the item was shipped and I will receive a tracking numbers shortly.
I wait till today, Tuesday, and send another email requesting the tracking number. They reply and tell me again that the item hasn't shipped for the same reason they told me last week. I call them and first the heavy accented person tells me the item hasn't shipped so I asked her why another rep told me it did ship last week. She places me on hold and then comes back to say upon checking further it did ship and I will receive a shipping email within 24-48 hours of the shipment.
I advised her it's been more than 48 hours since I was told it shipped the first time so can I please have my tracking number?
She says she doesn't have that information so I advised her to let me speak with someone who is actually connected to this company because I will not be accepting this order so the unopened box will be coming back to you, if I should ever receive it.
I fully believe there is no Tassimo company and that it's just a concept that is outsourced out to other brands, like Bosch. They have a website and a customer service line that is probably out sourced to Pakistan.
I highly recommend and warn everyone to not order from this company and if you have to have their product to buy it from a physical store. I would also get whatever little extended warranty the store has because if this company can't even handle a customers original order how do you think they will handle a return or warranty issue when the bill is on them.
In short...
STAY AWAY FROM THIS WEBSITE!!
PS, I just searched the website and found the owning company is Kraft foods holding copany. They will be who I contact next.
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Bosch T-65
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Posts:
8
From:
FL
Registered:
10/1/08
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(2 of 9)
Re: Ordered Yesterday.....customer service?
Sep 20, 2010 9:28 PM
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Agree with you- this is not the 80's anymore and you should be able to at least pull up your previous orders online- not with TASSIMO. I have given it my best shot, but will order from AMAZON from now on!
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Posts:
5
Registered:
9/18/10
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(1 of 9)
Ordered Yesterday.....customer service?
Sep 18, 2010 11:49 AM
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Hello everyone. I just ordered my Coffee maker and several different T-disc packs but considering the image that Tassimo portrays, their customer service department is horrible. I immagine when you call Tassimo CS your getting some guy in his living room in Pakistan.
I called them because I wanted to add something to the order I had just placed 2 minutes prior. They can't do that.
Later I get an email with the order so I try accessing their website so I can look up my order and the site tells you that in order to set up a customer account I have to put in the account number.
Right next to that it says once you sign up you will get an account number?
After the next day I still hadn't got any shipping information so I emailed customer service for a date it would be shipped. They reply and tell me some items were on back order and the entire order will ship when they come in.
OK, is it to much to ask to tell me what items are back ordered so I can decide whether I want to wait or cancel the order?
Maybe I'm being picky but this isn't the 80's anymore. Online ordering is pretty much a science and just about everywhere I order from lets you see your order. They also don't charge you till your item ships>
They seriously need to get their customer service fixed .
Hopefully I'll have a good experience once I receive my order.
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Bosch T-65
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