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Posts:
66
From:
USA
Registered:
3/25/11
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(12 of 12)
Re: Ease the ordering process
Apr 23, 2011 10:15 AM
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Doug, it brings the Gevalia down to 25% off all around. At Bed Bath & Beyond, you can use a 20% off coupon or $5 which brings it down some, too, but they they might not carry everything.
However, I'm actually considering using TD to sample many of the European varieties rather than buying 3 boxes of each on Amazon. I think you get free shipping with $50 worth purchased. That way, if I don't like something, I only have one box to get through.
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Posts:
524
Registered:
11/17/10
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(11 of 12)
Re: Ease the ordering process
Apr 23, 2011 1:53 AM
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So here's my dilemma. TD is having a good deal with Gevalia coffees. I'm not really a fan of Gevalia, but I have acquired a taste for the decaf caps. Additionally, there seems to be a concern about ordering from TD.
The deal is buy 4 and get 4 at 1/2 price. That brings the price of caps down a bit. I'm not sure if I should be hopeful, but I'm giving them a try. Recently I just obtained a replacement'bot. I received those two freebies within a week. So I think that I'll be giving them a try with this order.
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
2
Registered:
12/30/10
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(10 of 12)
Re: Ease the ordering process
Apr 22, 2011 11:40 PM
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I have had my brewer since November. I am lucky in that I live within 10 miles of a BBB,Walmarts,Target,Kohls and Macy's. So getting different varieties of coffee at any time is not a big problem. I have had several deliveries over the last 5 months and all but 1 worked flawlessly. I use the direct delivery for the varieties of coffee I can't find in the stores. If I had to get all my coffee choices from DD I don't think it would be worth it but as I use it now it's been a great service. I'm also hoping they expand there selection with more euro choices.
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Posts:
1
Registered:
4/10/11
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(9 of 12)
Re: Ease the ordering process
Apr 10, 2011 1:41 PM
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I just had a frustrating morning trying to change my direct order beverages and canceling (1) order in May, and ended up making 2 phone calls.
They need to update the website, so customers who need to make simple changes, can do so without the hassle of talking to someone, someone who maybe doesn't even understand the system themselves.
After this experience, it might be simpler for me not to have direct order, because the shipment cost that I'll be saving, is certainly not worth the hassle on a Sunday, to spend my hard earned dollars.
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Posts:
524
Registered:
11/17/10
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(8 of 12)
Re: Ease the ordering process
Apr 10, 2011 12:01 AM
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I don't owe Kraft anything, I don't owe them loyalty. I spent my hard earned dollars, for that they owe me loyalty!!! Kraft owes me the ability to continue buying their coffee for their machine in a convenient manner.
I'm not at all suggesting that they owe me free coffee, but they should allow me the ability to buy their coffee without the concern that they may foul up the order.
Moreover, they owe me the ability to buy their coffee in local retail outlets such as supermarkets. For the longest while, they kept telling us that we should talk with the managers/owners of our local supermarkets. The owner of my local supermarket told me that he was not able to get these disks, and that he could not get MH in discs. Yet he is able to get MH in tea bags, and MH in pods made for a competitor's single serve brewer - but not for Kraft's own Tassimo brewer; very strange.
All the while Starbucks was also complaining that Kraft was not doing enough to bring their coffee to the marketplace. Sbux was able to bolt, and the next thing you know Sbux states that their coffee, to be sold in k-cups, will be available at local stores. (note: while you may not be a fan of Sbux, I'm using Sbux to make a point).
It really seems that Kraft is controlling the manner in which their coffee is being merchandized. The fact that many of its customers are complaining and requesting that they want to see a variety of discs available at local stores should be telling Kraft something.
We spent our money, we don't owe Kraft a thing. A company earns loyalty in manner it treats its customers; and many feel that Kraft is doing a rather poor job at that. 
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
691
Registered:
10/28/10
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(7 of 12)
Re: Ease the ordering process
Apr 9, 2011 8:22 AM
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Again, if you had been here from the start of things you may singing a different tune ; ) I voiced much the same that you just did, probably 3 or 4 years ago. I'm sure my posts are still here somewhere LOL. I advocated totally. I had not having a clue why there were so many complaints. It didn't take long to find out why. No one has ever contested the quality of our brewers. That is what is sad, the Boschs are phenomenal and could have zoomed to the top. Kraft is not doing these wonderful brewers justice. In a lot of ways, the respect towards Bosch is similar to the respect they showed SBuxs. Its good that you enjoy MH and G. But there is a number of us, who don't and when we bought the machines we were quite happy with the offerings advertised to be available. When those choices are gone of course, the machines are not going to have the utility the machines once had. I think that is real good & valid reason to complain. I would not have invested in the Bosch as wonderful as the Bosch is had I known this was going to happen.
> I have been ordering online for over a year. I have
> had zero problems. I have had zero problems with my
> machine. I have never liked Starbucks products, so I
> will not miss them. This is a great machine and the
> coffees I receive taste great. Can' t all of you
> stop complaining and find some loyalty?
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Posts:
111
From:
Northern VA
Registered:
1/6/11
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(6 of 12)
Re: Ease the ordering process
Apr 8, 2011 11:44 PM
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> I have been ordering online for over a year. I have
> had zero problems.
That's because you're the only one ordering MH & G online.
Of course ~that~ is in stock...
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MH = Nectar of the Gods...
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Posts:
66
From:
USA
Registered:
3/25/11
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(5 of 12)
Re: Ease the ordering process
Apr 8, 2011 4:11 PM
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DiannR,
Unfortunately, you are in the minority. The rest of us sees Tassimo going down the tubes for all of the reasons that have been mentioned, what you call as complaining. Just be thankful you are happy then.
Tassimo has NOT been loyal to their customers. From the frequent complaints of their delivery service, not meeting customer needs, needs we see that are met by their competition.
All we are asking is for the same outstanding service that Green Mountain supplies its customers and the variety and local availability that they have for their customers, including premium brand coffees. Tassimo isn't even close and is dwindling down to nothing.
ETA- I think we all love our machines and consider it a superior brewer to a Keurig. This is what is most frustrating of all. The Tassimo is kept in the dark, destined for failure, while Keurig and K-cup compatible sales soar. We are very concerned for the future of Tassimo.
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Edited by Fischer at 04/08/2011 1:12 PM
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Posts:
3
From:
Michigan
Registered:
4/8/11
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(4 of 12)
Re: Ease the ordering process
Apr 8, 2011 3:55 PM
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I have been ordering online for over a year. I have had zero problems. I have had zero problems with my machine. I have never liked Starbucks products, so I will not miss them. This is a great machine and the coffees I receive taste great. Can' t all of you stop complaining and find some loyalty?
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What does not kill ya, makes you stronger!
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Posts:
2
Registered:
3/4/11
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(3 of 12)
Re: Ease the ordering process
Apr 8, 2011 4:39 AM
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The ordering problem you mentioned is only the beginning.
After you place your order, you have to wait two to three weeks for delivery. Meanwhile, every day your order status says shipped today ... every day that you check it.
AND the tracking number for order doesn't show up until AFTER your order arrives.
All of the above happens only if everything you ordered is in stock. If you order an out-of-stock item, you get no warning during ordering, you get no e-mail, you get no order at all ... most times for months!
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Posts:
524
Registered:
11/17/10
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(2 of 12)
Re: Ease the ordering process
Apr 7, 2011 12:17 PM
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Better yet, why not allow us to purchas discs at our local retail outlets such as supermarkets.
It is strange, I can go to my local Foodtown supermarket and buy MH in teabags and in Senseo pods (for a competitors brewer) but I can't buy MH in Krafts own discs for its own Tassimo brewer.
Very strange!
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
1
Registered:
4/7/11
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(1 of 12)
Ease the ordering process
Apr 7, 2011 9:35 AM
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Please make ordering easier and faster. Seems like you could set all of the "quantities" to 0 and have only one "add to cart" button at the bottom of the page. It takes a very long time to order when you have to constantly wait for the cart to be added to and then ask if I want to "continue shopping" and then wait for the page to reload to shop some more.
Just hoping to spend my money faster! 
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