|
Posts:
2
Registered:
1/31/11
|
|
(39 of 39)
Re: T-Disc Delivery Problems
Jan 31, 2011 7:52 AM
|
Pod selection - I purchased some of the european varieties on the ebay Canada.
Since then I have changes brewers. I purchased a Senseo. The pods are less expensive and you can also fill your own refillable permanent filter with fresh ground or loose tea. Senseo does not froth milk though, so if you like an easy cappuccino or latte stick with Tassimo.
|
|
|
Posts:
2
Registered:
1/31/11
|
|
(38 of 39)
Re: T-Disc Delivery Problems
Jan 31, 2011 7:40 AM
|
I was so excited to get my Tassimo. I received it and was a little disappointed in how small my cup of coffee was. I did like the creama variety and realized that this was going to be a bit more expensive than I initially thought but accepted this fact.
The red Tassimo looked great on my counter and was a no clean up quick way for me to enjoy my coffee and all was well - that is until I did not receive my order of pod (ordered directly from Tassimo) after weeks of waiting. You see, I live on top of a mountain. The nearest grocery store is 40 minutes away, one way. So , one morning I woke up to NO coffee. After calling customer service two or three times looking for where my order was (by the way, the operators were not easy to understand) I decided to buy another singer serve coffee maker. I purchased a keurig for my home and a Senseo for my office. Both of these machines have refillable permanent filters for your own fresh ground coffee or tea. They do not froth milk though.
Hey, I still think the Tassimo is great if you live in the city and the pods are available. I even purchased one for my parents. They have a Target in their neighborhood and can easily get a selection (though very small) of coffee, cappuccino and espresso pods.
But, if you are depending on Tassimo to send your order, I personally did not have a great experience. By the way, I finally did receive that order of coffee and the creamer had exploded in the box during delivery.
My Tassimo - just listed on ebay.
But, my parents, they love their Tassimo for the week end expresso. It is a great looking machine. It works great. I just wish it had a refillable pod and I probably could recommend it for the serious coffee drinker. Gotta to have fresh ground.
|
|
|
Posts:
524
Registered:
11/17/10
|
|
(37 of 39)
Re: T-Disc Delivery Problems
Jan 26, 2011 10:51 PM
|
I 'jus wanna have a good cup 'o coffee without having to place an order and wait three weeks. 
Maybe getting Whirrled Peas would be easier! 
--
Kraft - Where Stupid is as Stupid Does!!
|
|
|
Posts:
111
From:
Northern VA
Registered:
1/6/11
|
|
(36 of 39)
Re: T-Disc Delivery Problems
Jan 26, 2011 9:42 PM
|
Hey Doug, you wanna ask for world peace while you're at it??? Probably more realistic than what you're asking.
--
MH = Nectar of the Gods...
|
|
|
Posts:
524
Registered:
11/17/10
|
|
(35 of 39)
Re: T-Disc Delivery Problems
Jan 26, 2011 4:02 PM
|
It's just frustrating. For the past 4 years, the Hosts keep passing the same frustrations and requests on, and nothing, absolutely nothing changes for the better. I really don't blame the hosts. But I'm frustrated with Kraft, well actually at this point it beyond frustration.
When I first researched the Tassimo I was convinced that the Tassimo was (and still is) the best single serve coffee brewer. When I looked at variety of coffee I felt that I would have an interesting mix of European coffees to select from; the fact that Starbucks coffee was part of the Tassimo line up sealed the deal. Did ya notice the giant Starbucks logo on the web site and on the ‘bots boxes? It caught my eye. That’s why I pulled out my credit card at Bed Bath and Beyond at bought a ‘bot.
However, within a few weeks I realized that there was an impending divorce between Tassimo (Kraft) and Starbucks. It looks like the divorce will be finalized within a few months. Quite likely within a year our ‘bots won’t have any SBux to brew. But I reasoned that I could live without Starbucks as long as I could get some of that great European coffee into my ‘bot. Well, it seems that I can’t buy any discs at my local supermarkets. I can only get Maxwell House and Gevalia (remember Starbucks will only be available for several months) at certain retailers such as Bed Bath and Beyond. Amazon carries the same selection as Bed Bath and Beyond and occasionally they have a few European varieties.
So it seems that to get those great (and not so great) European coffee we have to buy from Tassimo Direct. Even Tassimo Direct only has a small selection what our cousins in Europe drink. Even so, who wants to wait several weeks to get coffee? It seems that many who purchase from Tassimo Direct complain that their orders keep getting pushed back week after week.
What then are our choices? Want those advertised European coffee, then order from a broken system that can’t seem to deliver coffee as scheduled. Want to drink some coffee today, go to a Bed Bath and Beyond, or Target, or one or two other select stores, and get some Maxwell House coffee. Want caps or lattes with soy or that are sugar free, you’ll have to wait in line with those who have been asking for the past four years. Want to indulge in some of those European coffee, you can forget that too.
Yet for four years customers come and go and clamor for the same things, and all that we’re told is: “We’ll pass your concerns along.” If the hosts are merely messengers, apparently no one of interest is getting those messages.
Apparently they have little concern that customers have been asking for a more varied selection of coffee and tea, for decaf coffee, for sugar free caps and lattes, for soy based products, for the ability to purchase beverages at local retailers, and for an ordering system that isn’t broken.
--
Kraft - Where Stupid is as Stupid Does!!
|
|
|
Posts:
691
Registered:
10/28/10
|
|
(34 of 39)
Re: T-Disc Delivery Problems
Jan 25, 2011 6:23 AM
Rate This Post:
|
And therein lies the problem. As you mentioned CS doesn't see our requests and obviously doesn't listen to their own moderators who are attempting to promote their products. What a sad state of affairs For you and for us. What is really disconcerting is the fact that we are asked to contact CS over and over again; which we have. At least I have and although I receive an initial answer, the answer is evasive and does not answer my question at all. Its almost a robotic courteousy script. For instance, email to CS about wanting to see available in the states those european T-discs. I get a reply along the lines of "Thanks for your email, but the T-discs are not available in the states". Ok, so I respond again with "why aren't the T-discs available to the states, and will the T-discs ever be available to the states?" At which point, CS responds no further. Same with questions about different brands, or more availability in stores, or a possible reuseable disc. Is there is a huge language/business barrier here or what? Of course the customers want answers, of course customers want good service, of course customers want to be respected and valued, most of all we want our Tassimo brewers to be worth the investment we made. Again, Bosch did a great job manufacturing the Tassimo brewers, but Kraft & their subsidiary is doing a lousey job at marketing, promoting, and providing quality discs & better availability locally that can make our brewers well worth our investments. Its not the customers who are breeding negativity by their requests on this forum or other sites. All these issues are valid points and deserve the utmost consideration to be addressed and rectified. The negativity bred is really the failure of the Tassimo businesses to become aware/informed of the issues and their failure to address those same issues. Is it any wonder why partnership businesses want to end their relationship to Tassimo/Kraft?
> We moderate the forums - we are not the Customer
> Service department... so we do the best we can by
> forwarding information along to the pertinent
> department. This is why I refer people to the CS # in
> my signature, because they don't see your requests,
> comments, concerns here unless we send them to them
> (which we do as often as we can).
>
> But you can add it up, if you'd like. The more of
> those you see, the more it means we are trying our
> best to help. :D
|
|
|
Posts:
524
Registered:
11/17/10
|
|
(33 of 39)
Re: T-Disc Delivery Problems
Jan 24, 2011 10:20 PM
Rate This Post:
|
But it seems just keep getting worse, not better. It would be one thing if things would be getting better. And when I say better I don't mean that one persons problems get resolved, I mean that the corporate procedures and policies are broken. Once an individual's problem is resolved, the reason for that problem should be rectified, and that's not happening. It seems that one person after another has the same or similar problem.
Deliveries that get pushed back week after week. The inability for customers to purchase coffee other than through TD. Customers who have been asking for the same things during the past four years, and the only thing that they're told is, "We've forward your concerns."
Tell us, these people whom you forward our concerns, to they even care that we have these concerns? Why do we have to continuously ask the same questions for four years. We customers have been asking for more decaf coffee, and sugar free caps and lattes, and for soy based products for four (4) years, and all we're told is, "We've forward you concerns."
We are asking for results, and not silly quotes.
--
Kraft - Where Stupid is as Stupid Does!!
|
|
|
Posts:
102
Registered:
11/9/07
|
|
(32 of 39)
Re: T-Disc Delivery Problems
Jan 24, 2011 9:39 PM
|
> If I had the time, I'd love to count and compare the
> number times each was said. Any takers for bets to
> see which one wins? The choices are:
>
> 1) Check you mail for message.
> 2) We've forward you concerns to customer service.
>
> Any takers??
We moderate the forums - we are not the Customer Service department... so we do the best we can by forwarding information along to the pertinent department. This is why I refer people to the CS # in my signature, because they don't see your requests, comments, concerns here unless we send them to them (which we do as often as we can).
But you can add it up, if you'd like. The more of those you see, the more it means we are trying our best to help. :D
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
|
|
|
Posts:
524
Registered:
11/17/10
|
|
(31 of 39)
Re: T-Disc Delivery Problems
Jan 24, 2011 3:14 PM
|
> Nope, she didn't LOL ; ) I was waiting for that one
> after posting under a different thread that answers
> could be publicly posted to members!!!
If I had the time, I'd love to count and compare the number times each was said. Any takers for bets to see which one wins? The choices are:
1) Check you mail for message.
2) We've forward you concerns to customer service.
Any takers??
--
Kraft - Where Stupid is as Stupid Does!!
|
|
|
Posts:
1
Registered:
1/24/11
|
|
(30 of 39)
Re: T-Disc Delivery Problems
Jan 24, 2011 2:50 PM
|
I guess I'm not the only one having delivery problems. When I started with Tassimo in 2004, I had no delivery problems. It arrived in a timely fashion. I think they decided to go cheap and now it's almost impossible. I can buy the product in Target, but that's the only retail store I know of. Their selection is very limited.
I was suppoised to get a delivery in Decemnber, then it changed to the first week in January, then, the second week in January. According to UPS, I should get it tomorrow.
|
|
|
Posts:
691
Registered:
10/28/10
|
|
(29 of 39)
Re: T-Disc Delivery Problems
Jan 23, 2011 10:12 AM
|
|
Nope, she didn't LOL ; ) I was waiting for that one after posting under a different thread that answers could be publicly posted to members!!!
|
|
|
Posts:
111
From:
Northern VA
Registered:
1/6/11
|
|
(28 of 39)
Re: T-Disc Delivery Problems
Jan 22, 2011 2:01 PM
|
> You should be recieving a message from a Tassimo host
> asking you to check your private messages ; )
HA!!! Stacy threw you for loop...
--
MH = Nectar of the Gods...
|
|
|
Posts:
6
From:
1-877-834-7271 or customer_service@tassimoUS.com
Registered:
11/9/07
|
|
(27 of 39)
Re: T-Disc Delivery Problems
Jan 22, 2011 1:40 PM
|
Hi cowgryl,
We've forwarded your message to customer service. If you would like us to relay your contact info to customer service, please private message one of the hosts by clicking on My Content at the top of the message board window, then click on Messages, then Compose. Address the message to Host_Zee, Host_Skylara, Host_Tonynia or Host_Stacy.
Alternatively, you can reach customer service directly by calling 1-877-834-7271 or emailing customer_service@tassimoUS.com.
--
-----------
Stacy
LiveWorld, TASSIMO’s Inner Circle Management Partner
|
|
|
Posts:
691
Registered:
10/28/10
|
|
(26 of 39)
Re: T-Disc Delivery Problems
Jan 22, 2011 1:00 PM
|
|
You should be recieving a message from a Tassimo host asking you to check your private messages ; )
|
|
|
Posts:
5
Registered:
1/4/10
|
|
(25 of 39)
Re: T-Disc Delivery Problems
Jan 22, 2011 12:56 PM
|
|
I am so tired of this delivery service...have been out of coffee for 2 weeks & still no delivery, don't understand it. was going along great with plenty of coffee left when new shipment arrives. I just can't understand a company so laxadazical about something so important as keeping us customers satisfied. I really think if I had known it was going to be so hard to find & with limited choices I would have chosen the Keurig instead. You find the kcups everywhere & tons of choices. I think after this shipment I'm cancelling the home delivery.
|
|
|
|
