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Posts:
524
Registered:
11/17/10
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(14 of 14)
Re: shipping (or, i mean, NOT shipping)
Mar 15, 2011 4:25 PM
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In a word, Amazon. Nothing else need be said!
Anything that I order arrives within a week, and that's with the free shipping that get whenever my total order comes out to $50.
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
1
Registered:
3/15/11
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(13 of 14)
Re: shipping (or, i mean, NOT shipping)
Mar 15, 2011 3:57 PM
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The order status (email and on the website) and shipping information is the worst I've seen in many years. I am going to find another supplier who is more relaiable (and seems to have their ship in order).
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Posts:
249
Registered:
1/11/08
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(12 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 29, 2009 12:36 PM
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I always get an email from Tassimo (that my order has shipped) a few days and even up to a week after I actually have received the shipment.
That hasn't been a problem for me--my orders get to me pretty quickly. It always makes me chuckle, though. Tassimo should stop wasting time on emails that don't convey timely information, or fix their process. Just my two cents.
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Posts:
1,325
Registered:
2/12/08
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(11 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 29, 2009 10:20 AM
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> The shipping is wierd. I placed and order a couple
> weeks ago and another one the next day. The 1st
> shippment showed up in about a week and a couple days
> after I got it I got an e-mail letting me know it
> shipped. The 2nd order I am still waiting for (2 pkgs
> of Milka). It shows a tracking number under My
> Accounts one-time order but for the past seven days
> now when I look up the tracking number it just says
> "Billing information has been sent to UPS."
"Billing information has been sent to UPS." means the product hasn't shipped yet. Have you called customer service to see if the Milka is on backorder? It seems to have been a hugely popular product since its release.
As for the delay in the email, if the email came from Tassimo, then there is probably just a lag in Tassimo getting the info from UPS and updating your account and sending the email. Granted, a week long lag is strange, but that's something we can send up and you can let customer service know is happening.
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
152
From:
Stillwater, MN
Registered:
7/13/08
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(10 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 28, 2009 3:25 PM
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The shipping is wierd. I placed and order a couple weeks ago and another one the next day. The 1st shippment showed up in about a week and a couple days after I got it I got an e-mail letting me know it shipped. The 2nd order I am still waiting for (2 pkgs of Milka). It shows a tracking number under My Accounts one-time order but for the past seven days now when I look up the tracking number it just says "Billing information has been sent to UPS."
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Posts:
1,126
From:
The Ozarks
Registered:
11/16/07
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(9 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 24, 2009 11:02 AM
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Kris is right on the money. You can also link to the promotion from the Tassimo front screen. I just double checked to make sure it was still there, too.
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Jane
LiveWorld, TASSIMO's Inner Circle Community Management Partner
1-877-834-7271
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Posts:
214
From:
Long Island, New York
Registered:
10/18/08
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Posts:
1,390
From:
Over yonder
Registered:
11/9/07
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(7 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 23, 2009 12:41 PM
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> oh wow, i guess that promotion is over by now? i
> looove milka 
If you don't find it on line try giving customer serivce a call. Where it's so new I'm not sure how long the promotion would last.
--
~~~~~~~~
Decaf what?
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Posts:
12
From:
Fort Belvoir
Registered:
11/14/08
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(6 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 23, 2009 9:15 AM
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oh wow, i guess that promotion is over by now? i looove milka
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~yvonne~
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Posts:
12
From:
Fort Belvoir
Registered:
11/14/08
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(5 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 23, 2009 9:13 AM
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my account also said shipped on the 10th but i didnt get the e-mail from tassimo until the tuesday the 21st and my shipment got here yesterday the 22nd and mine comes with usps so no tracking possible 
--
~yvonne~
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Posts:
4
Registered:
3/13/09
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(4 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 22, 2009 11:00 AM
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well, i have to say Tassimo redeemed itself with my last two shipments. I placed an order for the 'buy 6 get 2 milka' on the 17th, and my direct order also processed on the 17th. arrival: 21st. impressed and relieved that i don't have to scrap the machine!
thanks Tassimo. keep it up!
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Posts:
1,325
Registered:
2/12/08
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(3 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 22, 2009 10:08 AM
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I apologize for any difficulties customers may have with the shipping process. It would be wonderful if everything worked flawlessly, but sometimes difficulties happen.
What you can do to help Tassimo is:
* Let Customer Service know the problem, as they are your direct route to getting the problem resolved. Customer Service does not respond on the forums and must be contacted through email (customer_service@TassimoUS.com) or phone (1-877-834-7271).
* Make sure your details, even the hidden ones other members cannot see, are updated on your member profile here on the forums. That enables Tassimo to contact you directly if there is an ongoing problem that cannot be resolved through normal channels.
* Be wary of posts on the forum that do not come from moderators or other official Tassimo representatives. It is easy to tell from the member names, as moderators start with "Host_" and other Tassimo reps will be easy to spot as well. Someone claiming to be from Tassimo may give faulty information that will only make any issues worse, rather than better.
* Make sure when you post of your shipping issue here to list as many details of the problem as possible, without giving out any detailed personal information (like account number, address, email, etc.).
The forums are a place for the members to come together to chat about Tassimo and are not in the direct line for Customer Service-related issues. As such, you really want to do all you can with Customer Service and be sure to let Customer Service managers/supervisors know both your good and bad experiences so they know where to improve and where they are doing great!
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
4
From:
Indiana
Registered:
2/26/09
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(2 of 14)
Re: shipping (or, i mean, NOT shipping)
Apr 21, 2009 7:28 AM
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The say they sent my direct shipment on April 10th yet the UPS site only says that the "billing information has been received". It is now April 21st and still no coffee so I called and was told that it could take up to 2 weeks and to allow another 3 days for it to get here. I love the machine, love the coffee but hate the constant wait.
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Posts:
4
Registered:
3/13/09
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(1 of 14)
shipping (or, i mean, NOT shipping)
Apr 15, 2009 4:54 PM
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Dear Tassimo,
I would like to plow a couple hundred dollars into your coffers every month, however, I cannot understand your shipping policy. I send an email on April 1st to expedite my next 'direct delivery' order, and according to my account information on line the order was sent on April 2. FANTASTIC. But wait...It's April 15th, still no order, and when I access my account on line for reason it is NOW INACTIVE.
Why do you make it so difficult to do business with you?
Customer service tells me my order was shipped and returned to you. Interesting, since I never RECEIVED the order. And now my account is inactive? Customer service doesn't have an answer for that one. But don't worry. My order will be replaced and I can expect to receive it IN TWO WEEKS.
Seriously, folks, one more snafu like this and I'm donating this equipment to the Salvation Army. I like the machine, I like the beverages, I like the convenience of the machine, but I absolutely don't like the poor shipping service. There are benchmark companies out there -- take a look at Amazon! Zappos!
Sincerely,
Tassimo Hot Beverage Lover
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