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Posts:
1,325
Registered:
2/12/08
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(20 of 20)
Re: Problem with Seattle Best t-discs
Oct 21, 2010 11:46 PM
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> I have called customer service several times and they
> have not been able to correct the issue. They
> suggested I should make a different coffee selection!
> ( I like the Seattle coffee the best!) I have also
> replaced my original coffee machine with a T20
> machine about 2 weeks ago and have not had an issue
> with the Seattle disks yet. I use it about 4 times a
> day.
Interesting. I wonder if maybe the reader itself on the older unit was just going bad? Now that you have a new machine to make a comparison to, you should give that info to Customer Service. This information could not only possibly help you, but any other customers with older machines that may be having a problem.
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
2
Registered:
10/19/10
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(19 of 20)
Re: Problem with Seattle Best t-discs
Oct 21, 2010 1:28 PM
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I have called customer service several times and they have not been able to correct the issue. They suggested I should make a different coffee selection! ( I like the Seattle coffee the best!) I have also replaced my original coffee machine with a T20 machine about 2 weeks ago and have not had an issue with the Seattle disks yet. I use it about 4 times a day.
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Posts:
230
From:
NYS
Registered:
8/18/08
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(18 of 20)
Re: Problem with Seattle Best t-discs
Oct 21, 2010 5:56 AM
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> Is anyone else having a problem with the Seattle Best
> t-discs? The boxes of Breakfast Blend and Henry's are
> blowing up during the brew cycle. I have had them
> both before with no problems and I also brew 8-10
> different kinds of coffee, tea and milk with no
> incident. It has done this 6 times (3 for each
> flavor) and I don't care for the mess. Any
> suggestions? Thanks
Sounds like a misprint of the bar codes on the T-disks, if other T-disks are working fine. You should be compensated with new T-disks from a different brand if available in my opinion. If this happens with different T-disks then it would more than likely be the bar code reader on the machine, and a new machine should be in order
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Posts:
1,325
Registered:
2/12/08
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(17 of 20)
Re: Problem with Seattle Best t-discs
Oct 20, 2010 9:02 PM
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Steve, have you tried to contact Customer Service to see if they can assist you on this problem? You can find the number in my signature, below.
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
2
Registered:
10/19/10
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(16 of 20)
Re: Problem with Seattle Best t-discs
Oct 19, 2010 2:00 PM
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I have the same issues with the Seattle T-disks blowing up, I have also had the issue with other T-disks. The problem is you are getting a STEAM cycle (Used to steam the milk) at the end of the brew cycle which shouldn't happen (The steam blows all the coffee grinds out of the T-DISK). Tassimo has yet to fix this issue.
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Posts:
13
From:
Kingsville, TX USA
Registered:
8/10/09
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(15 of 20)
Re: Problem with Seattle Best t-discs
Aug 10, 2009 10:45 PM
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I bought a package of Henry's Blend from Target some time ago. I probably need to open it up and give it a try. I will post my findings later.
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Posts:
1,126
From:
The Ozarks
Registered:
11/16/07
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(14 of 20)
Re: Problem with Seattle Best t-discs
Aug 8, 2009 4:01 PM
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I clean my piercing unit whenever I use a milk-type disc for a cappuccino. This is rare so that's the only time I do it. I clean the machine when I think about it. Cleaning the piercing unit is very important if you make a lot of lattes or use a lot of milk discs. I don't think it's necessary every time, but since it's not common for me, I tend to remember it.
I'm not very good at remembering these types of things, but maybe because I'm around the boards it reminds me to be more vigilant. In any case, I've been hoping my Braun would quietly die so I have an excuse for buying a new one. 
--
Jane
LiveWorld, TASSIMO's Inner Circle Community Management Partner
1-877-834-7271
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Posts:
35
From:
Granite City, Illinois, USA
Registered:
1/3/09
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(13 of 20)
Re: Problem with Seattle Best t-discs
Aug 7, 2009 3:44 AM
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Hello all
I read all the post about the exploding disks in the other thread and now these and I'm almost afraid to say this but since getting my machine for this past Christmas I've not had any of those probs (yes!...knock on wood for me too.) 
I'm wondering if not keeping the piercing unit and drip spout clean might be causing the problem? No one has yet mentioned how often they actually CLEAN (effectively clean) those two parts. Now of course you all may be doing great in that area too. I'm just throwing it out there as a possible reason.
And on that subject I've found a really 'weird' thing about my machine (about the drip/piercing unit). When I DON'T actually wash those parts and just back flush them after each use, after about 2 weeks the milk foams GREAT! AFTER I clean those parts then I hardly get ANY foam and actually have to use a wire whisk to foam up the milk before adding the coffee. Weird right??  ">
When I say ‘back flush’ I mean that after brewing EACH cup I put an empty cup RIGHT under the drip spout (actually butting right up next to it) and using the ‘blank’ T-Disk (the descaler) I ‘brew’ a cup (I put an empty milk disk under the empty cup to make it ‘tall’ enough so the cup will completely fill with water which allows the drip spout to be ‘in’ the water). With the cup up against the unit the water fills the cup causing the boiling water to bubble around inside the drip spout which sort of ‘backwashes’ it out. After the cycle is done (or when I go back into the kitchen for another cuppa) I remove everything and it’s ready for the next use.
I'd also like to suggest to Tassimo that they RE-design the drip unit and eliminate the rubber completely (since eventually it will all wear off anyway, yet will still work) and instead of only one wide 'foam funnel' area they should have maybe 3 little funnels side by side instead. Having already described the way my foam is so much better after the coffee has 'built up' inside the 'funnel' area, essentially 'narrowing' the area the milk is foamed from it causes the milk to foam waaaaay better. I'm ASSUMING this of course but I do think it's a good 'educated guess'. PLUS Tassimo should INCLUDE a tiny brush with EACH machine to clean the drip/piercing unit with also. It should be 'the' tool included with each machine. Customers should not have to purchase their own when spending such a large amount of money for the machine to begin with (IMO). Oh…by the way I have a Bosch Suprema Hot Beverage machine.
So for what ever it's worth....that's my info for the day (or I should say for the NIGHT?) God Bless! 
--
For God so loved the world, that he gave his only begotten Son, that whosoever believeth on him should not perish, but have eternal life. John 3:16
Trust in the Lord with all your heart. Don’t lean to your own understanding. In all your ways acknowledge Him and He will direct your paths. Prov. 3:5,6
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Posts:
1,390
From:
Over yonder
Registered:
11/9/07
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(12 of 20)
Re: Problem with Seattle Best t-discs
Jul 23, 2009 3:32 PM
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> I wonder if this is a high altitude problem, i.e.
> does the user live at high altitude. One of the
> other community members found out from customer
> service that this could happen in this instance.
> There also is a high altitude warning in the user
> r manual.
Good memory, and tip!
--
~~~~~~~~
Decaf what?
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Posts:
249
Registered:
1/11/08
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(11 of 20)
Re: Problem with Seattle Best t-discs
Jul 20, 2009 12:40 PM
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> I had forgotten that I had posted this problem since
> I quit using that brand of coffee. But now the
> problem has reoccurred with any coffee but not tea
> (yet). Almost all of my discs are purchased through
> Tassimo but occasionally Bed, Bath & Beyond. It is
> almost like there is to much pressure into the disc.
> I don't deal well with customer service for products
> of this sort. I don't have the time or temperament to
> waste a lot of time and will just quit using the
> product. If this is not a common problem, I guess I
> got a lemon machine. Thanks to all of you for your
> input.
I wonder if this is a high altitude problem, i.e. does the user live at high altitude. One of the other community members found out from customer service that this could happen in this instance. There also is a high altitude warning in the user manual.
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Posts:
3
Registered:
5/11/09
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(10 of 20)
Re: Problem with Seattle Best t-discs
Jul 19, 2009 9:57 AM
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I had forgotten that I had posted this problem since I quit using that brand of coffee. But now the problem has reoccurred with any coffee but not tea (yet). Almost all of my discs are purchased through Tassimo but occasionally Bed, Bath & Beyond. It is almost like there is to much pressure into the disc. I don't deal well with customer service for products of this sort. I don't have the time or temperament to waste a lot of time and will just quit using the product. If this is not a common problem, I guess I got a lemon machine. Thanks to all of you for your input.
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Posts:
1,325
Registered:
2/12/08
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(9 of 20)
Re: Problem with Seattle Best t-discs
May 18, 2009 10:28 AM
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Welcome to the community, trumpeter56!
If you've not had problems with them before, it could be a bad batch. You first should take an example of the blown-up disc(s) and the remaining discs back to the grocer you purchased them from and try to get a replacement or refund. If that fails, call Tassimo's Customer Service (1-877-834-727) and see if they can do anything. If you did not purchase them directly from Tassimo, I believe your best bet will be to handle the issue with the store of purchase.
--
Sky
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
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Posts:
1,390
From:
Over yonder
Registered:
11/9/07
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(8 of 20)
Re: Problem with Seattle Best t-discs
May 17, 2009 12:29 PM
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> Before purchasing from a retail outlet, check that
> the code date hasn't expired. Just a suggestion.
That's a good suggestion for anything in outlet stores!
--
~~~~~~~~
Decaf what?
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Posts:
17
Registered:
9/25/08
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(7 of 20)
Re: Problem with Seattle Best t-discs
May 16, 2009 6:46 PM
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Before purchasing from a retail outlet, check that the code date hasn't expired. Just a suggestion.
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Posts:
1,390
From:
Over yonder
Registered:
11/9/07
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(6 of 20)
Re: Problem with Seattle Best t-discs
May 14, 2009 12:43 PM
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> I drink Henry's Blend nearly everyday from Target..
> never seen a problem *knock on wood*.
Knock on wood. I say that at least once a day, it was amusing to see someone else say it.
--
~~~~~~~~
Decaf what?
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