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Posts:
249
Registered:
1/11/08
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(17 of 17)
Re: Your order has shipped?
Mar 19, 2011 11:13 PM
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> I avoid this greif by ordering from Amazon.
Same here.
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Posts:
524
Registered:
11/17/10
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(16 of 17)
Re: Your order has shipped?
Mar 18, 2011 6:58 PM
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I avoid this greif by ordering from Amazon.
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
249
Registered:
1/11/08
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(15 of 17)
Re: Your order has shipped?
Mar 18, 2011 1:30 PM
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I think it's primarily an information gap - the language barrier problem gets amplified due to the frustration level with the non-information.
Fulfillment and "customer service" are on two different continents and Gevalia/Kraft/Tassimo/Whatever has not figured out that the technology exists for them to communicate with each other.
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Posts:
691
Registered:
10/28/10
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(14 of 17)
Re: Your order has shipped?
Mar 17, 2011 5:39 AM
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Its actually both; language and information barrier.
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Posts:
44
Registered:
2/19/10
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(13 of 17)
Re: Your order has shipped?
Mar 16, 2011 11:19 PM
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I agree this has been mention before.
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Tassimo or Keurig???
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Posts:
126
Registered:
1/24/10
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(12 of 17)
Re: Your order has shipped?
Feb 26, 2010 11:47 PM
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. And it seems Tassimo customer
> service does not like to communicate with customers.
> I suspect a language barrier.
I think it's an information barrier. They have little information and often it's not current. They aren't the company that ships anything.
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Posts:
2
Registered:
2/26/10
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(11 of 17)
Re: Your order has shipped?
Feb 26, 2010 9:26 PM
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I feel your pain, Ive had the bosch tassimo for just over a year and I am curently waiting for a new piercing unit and coffee ordered Feb 15th. I called to inquire of my order and was told to wait two more weeks. I will post if I recieve my order or not. I'm in Southern California, not in some third world out in the boonies address. And it seems Tassimo customer service does not like to communicate with customers. I suspect a language barrier.
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Posts:
126
Registered:
1/24/10
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(10 of 17)
Re: Your order has shipped?
Feb 19, 2010 11:12 PM
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> I will give them a few more months and
> then probably end up going with one of the new
> companies that sell "pods" in the grocery store. It
Don't buy those pods! There are lots of good pods available online, but the grocery store selections are pretty much limited to Senseo and Folgers, which are pretty awful.
http://singleservecoffeeforums.com has some good insight into all things pod-related.
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Posts:
2
Registered:
2/13/10
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(9 of 17)
Re: Your order has shipped?
Feb 19, 2010 9:57 PM
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Thanks for your information -- I wasn't sure what was going on. Hopefully they'll right this soon...although, I did send an email about my problems and haven't received a reply. Not even an acknowledgement. Very sad. I understand that they are really busy but, to let me sit here wiating and calling and waiting and calling is not very good customer service. It also puts their reps in a bad position. As the consumer, it's not my concern that they overextended themselves. I signed up in good faith to receive my order every month in a timely fashion. All it takes is an email or call and I wouldn't have a problem with any of this, but they actually kept lying to me and their automated response is also a fabrication. Then the customer service rep only repeats what's in the computer insisting to me that January 1-February 19 is 4 weeks because the computer says it is. That's the really sad part. I will give them a few more months and then probably end up going with one of the new companies that sell "pods" in the grocery store. It truly makes me sad---this could be another company that hits the skids because of their service levels....very sad.
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Posts:
126
Registered:
1/24/10
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(8 of 17)
Re: Your order has shipped?
Feb 19, 2010 6:50 PM
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Haven, I am absolutely sure that the customer service phone line is answered by employees of Sitel and the T-Discs themselves ship out of a Warren Industries warehouse (Meadville, PA for me and I believe some also ship out of a Warren warehouse in Arizona for those in the western states). You don't have to take my word for it, though. Take a look at the return address listed on the envelope that's taped to your shipments and google it.
Outsourcing is very common these days. Kraft's problem is that the companies it has chose don't seem to communicate with each other very well. It's probably cheaper that way, though.
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Posts:
5
Registered:
2/19/10
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(7 of 17)
Re: Your order has shipped?
Feb 19, 2010 6:43 PM
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i talk to lynn and it seem that they were just running out of coffe and thats the reason why there was a delay on the shipments and also its because aacdg to here they are receiving a lot of orders because a lot of tassimo machine was sent out as a gift during the holidays meaning there are more people ordering disc.
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Posts:
44
Registered:
2/19/10
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(6 of 17)
Re: Your order has shipped?
Feb 19, 2010 6:03 PM
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How sad, I used to enjoy Tassimo.
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Tassimo or Keurig???
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Posts:
5
Registered:
2/19/10
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(5 of 17)
Re: Your order has shipped?
Feb 19, 2010 5:07 PM
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WEH??? really?
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Posts:
27
From:
na
Registered:
1/28/10
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(4 of 17)
Re: Your order has shipped?
Feb 19, 2010 4:43 PM
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it's sad bec kraft is a reputable company. if they can't get their systems to work, they will lose a thousands of customers ..
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yeisha
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Posts:
3
Registered:
1/21/10
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(3 of 17)
Re: Your order has shipped?
Feb 19, 2010 4:17 PM
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you sure with that!? so you mean those people are not from us
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bingo!
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