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Posts:
691
Registered:
10/28/10
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(17 of 17)
Jan 28, 2011 6:30 AM
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Agreed, the hosts have got to be just as frustrated as we are. As hosts on this particular board they do not have the same liberties/privileges hosts on other boards have. They should be given updated brand new top of the line Boschs and a free supply of drinks from Kraft for putting up with our airings & their own dealings with CS. We all love our bots and can agree our machines have never been an issue here ; ) Kisses Bosch, you did a great job! However, the machines we have do have a purpose to brew quality 'drinks", and this is one of the areas that is sorely lacking for as long as Tassimo services have been up and running. Again no one is asking for walls of K-cups, don't need it, the Bosch stands on its own. That is not to say we should be satisfied with a supply of choices that was already lacking to begin with to an inventory of even less choices, less availability & the path to subscription, and continually poor customer service. You sold on us on the Boschs, we bought, you've been in the states for years now, and we have been very patient. Come on Kraft/Gevalia its time for expansion before you loose it altogether.
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Posts:
691
Registered:
10/28/10
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(16 of 17)
Jan 28, 2011 6:15 AM
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and ditto ditto ditto ditto ditto ditto de da ditto
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Posts:
295
From:
DC
Registered:
11/21/10
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(15 of 17)
Jan 27, 2011 8:12 PM
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HEY KRAFT!
DITTO, DITTO, DITTO, DITTO, DITTO, DITTO.
PS. DITTO, DITTO!!!
>
> But I love my 'bot, I really do. I just want to go to
> my nearest Foodtown, or Pathmark, or ShopRite and buy
> myself a good cup of coffee. It doesn't have to be a
> complicated procedure. I'm just getting tired of
> things.
--
Carte Noire Kenya!
Yum Yum!
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Posts:
524
Registered:
11/17/10
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(14 of 17)
Jan 27, 2011 7:09 PM
Rate This Post:
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HHaaaaaaa!!
You folks are funnnny. 
The irony is that I really do love my 'bot, I really do. But they're not giving us much to love it with. And I really can't blame TD's hosts. I don't believe that they are in a position to do anything but pass things onto CS. The problem is with the organization within Kraft that manages CS.
In an earlier life I worked for a communications company, and was responsible for writing the documentations for customer support for a particular product. We would monitor the issues that our CS folks were receiving. Whenever we noticed that multiple customers had similar issues we took it to mean that we had a problem with one or more of our processes (we had the problem and not our customers) -- and we changed things. Generally things took about a day or so to recognize an issue and send things onto the developers. Within a week or so we'd have an answer and then rewrite proc documentations. All this was done within weeks. Customers were always appraised of situations and given updates regarding solutions. Our salaries depended on us finding solutions, 'cause if we didn't our management would find someone who could; and they didn't believe in waiting either.
However here I notice that "generations" of customers who come go report the same issues and have the same request over and over again. Krafts order processes for purchasing of coffee are broken. The way they handle customer's concerns is broken, they way the deal with issues is broken. In four years customers have been requesting the same things over and over, and Kraft just doesn't get it.
But I love my 'bot, I really do. I just want to go to my nearest Foodtown, or Pathmark, or ShopRite and buy myself a good cup of coffee. It doesn't have to be a complicated procedure. I'm just getting tired of things.
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Kraft - Where Stupid is as Stupid Does!!
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Posts:
295
From:
DC
Registered:
11/21/10
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(13 of 17)
Jan 27, 2011 5:33 PM
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if he doesn't we'll send the Keurig rescue squad! LOL
--
Carte Noire Kenya!
Yum Yum!
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Posts:
691
Registered:
10/28/10
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(12 of 17)
Jan 27, 2011 3:56 PM
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Nawwwwwwwww, they won't give a way the coffees. But then again, who knows? Hope Doug comes back on board soon.
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Posts:
295
From:
DC
Registered:
11/21/10
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(11 of 17)
Jan 27, 2011 3:44 PM
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Doug,
if you see a old van park outside your street; What OUT!!!
LOL
Ok, I am optimistic and perhaps Bekka is right, they will send you full supply of your fave T-Discs.
I would really like to see one good answer from the Tassimo Reps; all I ever see is wishy-washy answers. In my company I would not last a week with those kind of answers to my customers. Unbelievable!  ">
--
Carte Noire Kenya!
Yum Yum!
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Posts:
691
Registered:
10/28/10
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(10 of 17)
Jan 27, 2011 3:10 PM
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Maybe a surprise prezzie  Doug, you can't be chastised for stating your thoughts. Most of us are feeling more than a little frustrated right now. Especially with SBux's up in the air and the lack of answers. All many of us want are some answers & to be heard. It would be nice to know that someone is listening and looking into this for us; coming up with some viable solutions.
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Posts:
524
Registered:
11/17/10
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(9 of 17)
Jan 27, 2011 2:36 PM
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After I posted the comment wondering if the media should be contacted, I received a PM. I was asked to give them my personal contact info so that CS could contact me!!!
All that I can think is WTF! Will it be explained to me that I should not contact the media or that there will consequences? 
--
Kraft - Where Stupid is as Stupid Does!!
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Posts:
295
From:
DC
Registered:
11/21/10
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(8 of 17)
Jan 27, 2011 1:51 PM
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What is the point of having this FORUM if the responses WE ALL want to hear are kept under PMs.
Come on! I have hope for you all but this is sending what is left of your credibility down the drain.
Unless you are discussing personal information which I doubt this falls under that; you should answer openly and transparently on this thread for all to see.
> Hi smareke,
>
> Thank you for bring this concern to our attention,
> please check your Private messages. You can find
--
Carte Noire Kenya!
Yum Yum!
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Posts:
98
Registered:
10/12/10
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(7 of 17)
Jan 27, 2011 10:33 AM
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Hi smareke,
Thank you for bring this concern to our attention, please check your Private messages. You can find them by clicking the 'My Content' tab at the top left of the screen and then clicking 'Messages'.
--
Tonynia
LiveWorld, TASSIMO’s Inner Circle Management Partner
1-877-834-7271
customer_service@tassimoUS.com
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Posts:
691
Registered:
10/28/10
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(6 of 17)
Jan 27, 2011 5:24 AM
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This is the second posting I've read this morning about Nabobs tasting not very good. There's another posting under a different subject heading on this board. Darn, I hope it hasn't been reformulated. It has become one of my favorite coffees to drink. I have a feeling we will have to get use to it though. As well as dwindling choices, reformulated drinks, and buy by subscription.
> I always order Nabob columbian, it is, WAS my
> favorite. There was a problem getting it, so it was
> pushed off for about 3 weeks. I finally got it the
> other day and it tastes horrible! Is anyone else
> finding that? I am very disappointed.
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Posts:
2
Registered:
1/3/11
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(5 of 17)
Jan 25, 2011 8:30 AM
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I always order Nabob columbian, it is, WAS my favorite. There was a problem getting it, so it was pushed off for about 3 weeks. I finally got it the other day and it tastes horrible! Is anyone else finding that? I am very disappointed.
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Posts:
524
Registered:
11/17/10
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(4 of 17)
Jan 14, 2011 11:23 PM
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I'll research where I can go to voice my complaints
> that there is absolutely no where on my boxes or any
> where that indicate prime coffees only available via
> subscription.
Notice the big Starbuck's logo on the Tassimo box? Notice the big the Sbux logo on Tassimo misDirect's web site?
I bought my 'Bot precisely because I could brew Starbuck's coffee in the Tassimo. How was I to know that at the time that I bought my Tassimo, that Kraft and Starbuck's were in the midst of a breakup. so now I've bought a machine that may be unusable by the summer. Had I known that a break up was/is pending, I might not have bought my 'bot.
Of course if I'm able to purchase those european coffee at my local retailer, then I might not be too concerned about losing Sbux. It seem that I can only purchase them from Tassimo misDirect. And with all of the problems that many seem to have, why bother? 
--
Kraft - Where Stupid is as Stupid Does!!
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Posts:
83
From:
Charlotte, NC
Registered:
12/26/10
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(3 of 17)
Jan 14, 2011 8:42 PM
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Yeah, I agree with you that we shouldn't have to go through subscription to get the wonderful coffees that are already available. I actually had much better luck and communication with Gevalia CS and I just ordered outright (no subscription). They shipped much quicker and were able to provide me with a tracking number.
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