CAN'T cancel order?

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Last Post Mar 17, 2010 10:39 PM By: athenathegoddess

athenathegoddess

Posts: 44

Registered: 2/19/10

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Re: CAN'T cancel order?

Mar 17, 2010 10:39 PM

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> i called customer service because i placed an order
> by mistake and i would like to cancel it and make
> another order. well, the representative told me she
> CAN'T DO IT because their system don't allow cancel
> and they can't even redo it. Is there a way to change
> your system so your customer can cancel or change the
> orders that just been placed. I just wnat you guys to
> be aware because for me, it's not a good way to do
> business. I don't want to add up to being one UNHAPPY
> CUSTOMER but i hope you can change your system to be
> more effecient nextime.

this happen to me once, they said they cant cancel it coz its not yet showing on their end, reps told me that their system updates after 24-48 hrs which is too late already to cancel the order as what reps told me, she advice me to just refuse it and they will refund it for me, I just dont get it why go on the trouble of sending the shipment to me and me sending it back when they can just cancel or stop it from being ship in first place

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Tassimo or Keurig???

fair_chickpunk

Posts: 27

From: na

Registered: 1/28/10

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